StubHub provided the elderly woman fraudulent tickets but threatened her with "criminal and civil" legal action when she requested a refund.
StubHub still refused a refund for six months and then suddenly provided it two weeks after Clements's demand letter.
StubHub admitted its false advertising but refused refunds to the full group of defrauded buyers.
StubHub baselessly opposes many consumers until they receive a Clements demand letter.
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